Last updated 21/05/2024

1. DEFINITIONS AND INTERPRETATION. As used in this Master Services Agreement:

1.1 “Affiliates” means , in respect of any entity, any entity that directly or indirectly controls,
is controlled by or is under common control with that entity within the meaning set out in
section 1124 of the Corporation Tax Act 2010;

1.2 “Agreement” means this Master Services Agreement together with all Signed
Quotes, Privacy Policy, and other written documents made between Client and
PsycApps whether by execution of such document by both Parties or incorporation by

1.3 “App” means PsycApps application available for download from third party
application stores or as a mobile application on the Website or WebGL version;

1.4 “Business Day” means any day of the year other than a Saturday, Sunday or a Statutory
or public holiday in the Territory(ies), but only to the extent such term refers to a
Service being delivered in respect of such Territory;

1.5 “Client Data” means any data of Client supplied by or on behalf of Client to PsycApps
or any such data created as a result of the processing of such data, including any data
contained or embodied in PsycApps Property;

1.6 “Confidential Information” means any information identified by either Party and/or its
Aliates as “Confidential” and/or “Proprietary”, or which, under the circumstances, ought
to be treated as confidential or proprietary, including non-public information related to the
disclosing Party’s (and/or an Aliate’s) business, employees, service methods, software,
documentation, financial information, prices and product plans;

1.7 “Effective Date” has the meaning set forth in Section 3.1 (Term);

1.8 “Fees” means the fees payable by Client to PsycApps for the licence, as contemplated
in Section titled “Fees” below;

1.9 “Including” and “Includes” shall, wherever they appear in the Agreement, be deemed
to be followed by the statement “without limitation”, and neither of such terms shall be
construed to limit any words or statement which it follows to the specific or similar
items or matters immediately following it;

1.10 “Initial Term” means the term as set out in the Quote;

1.11 “Intellectual Property” means patents, rights to inventions, copyright and related rights,
trademarks, trade names, domain names and names registrable on social media or other
internet services, rights in get-up, rights in goodwill or to sue for passing o or unfair
competition, rights in designs, rights in computer software, database rights, rights in
confidential information (including know-how and trade secrets) and any other intellectual
property rights, in each case whether registered or unregistered and including all
applications (or rights to apply) for, and renewals or extensions of, such rights and all
similar or equivalent rights or forms of protection which may now or in the future subsist
in any part of the world;

1.12 “Master Services Agreement” means this master services agreement
and any exhibits, schedules, appendices or other attachments here to;
1.13 “Materials” means all materials, forms, brochures, tip sheets,
posters, and online content furnished by PsycApps to the Client, and
any derivatives there of;

1.14 “Quote” means the applicable quote signed by Client and PsycApps;

1.15 “Parties” means collectively Client and PsycApps, and each is a “Party”;

1.16 “Personal Information” means information about an identifiable individual which
constitutes information governed by any applicable privacy or data protection law,
statute or regulation;

1.17 “Privacy Policy” means the terms of privacy, data protection and the use of cookies,
posted on the Website and App, as amended from time to time;

1.18 “PsycApps Contractor” means any person who is not a Party or an employee of
PsycApps, who PsycApps contracts or otherwise engaged to assist with or perform any
part of the Services;

1.19 “PsycApps Property” means, collectively: (i) any and all systems, hardware, software,
networks, online content, applications, source codes, specifications, templates, modules,
devices, equipment, documentations or other property owned, licensed, leased,
produced, designed, created or used by PsycApps as of the Effective Date or thereafter,
whether for purposes of providing the Services pursuant to the Agreement or for any
other purpose; (ii) all Confidential Information of PsycApps; (iii) all Materials; and (iv) any

and all Intellectual Property in any of the foregoing or related there to;

1.20 “Renewal Term” has the meaning given to it in Section 3.1;

1.21 “Service Term” means the Initial Term and any Renewal Term;

1.22 “Service Terms” means the applicable Terms of Use or Master Services Agreement
for the App as posted on at the time of signing the
applicable Quote;

1.23 “Services” means, collectively, the services supplied by PsycApps to the Client
under the Agreement, as such services are more particularly described in the Master
Services Agreement, or Quote, and each is a “Service”;

1.24 “Service Start Date” or “Contract Start Date” means, in respect of a
Service, the commencement date for the provision of that Service as set
out in the Quote;

1.25 “Software” means any software program(s) licensed or provided by PsycApps to the
Client through which the Service will be provided, as such Software may be more
particularly described in the Master Services Agreement;

1.26 “Taxes” means all sales taxes, value added taxes, goods and services taxes, business
transfer taxes, withholding taxes or any other taxes now or hereafter levied or imposed
by any governmental authority by reason of or with respect to the provision of the
Services to Client, but, for certainty excluding PsycApps’ taxes for income derived under
the Agreement;

1.27 “Territory” means the territory or territories in respect of which the Services are to
be delivered

1.28 “Users” means individuals who register an account to use the Services;

1.29 “User Terms” means the terms applicable to Users under this Master
Services Agreement posted on the Website and App, as amended from time to time;

1.30 “Website” means PsycApps website and all
subdomains thereof; and

1.31 “Website Terms of Use” means the terms under this Master Services Agreement
governing the access to and use of the Website and App posted on the Website and App, as
amended from time to time.


2.1 Services: PsycApps shall provide the Service(s) to Client as more particularly set forth in
the Master Services Agreement and Signed Quote. Client acknowledges and agrees that
certain Services or parts thereof may be subcontracted by PsycApps to PsycApps
Contractors, including Affiliates of PsycApps. However, regardless of any such subcontract,
PsycApps shall remain solely liable for performance of the Services and all of its obligations

2.2 Additional Terms: The following terms apply to the provision and use of the Services:

2.2.1 Website Terms of Use;

2.2.2 User Terms; and 4 2.2.3 Privacy Policy.

2.3 Affiliates Use. All Services are provided to the Client on the strict condition that they
are used for the Client’s own internal business use within the respective Establishment as
reflected on the Signed Quote. However, and notwithstanding the above, it is agreed that
the Services may be used by Client’s Affiliates provided that:

2.3.1 the Services are used by Client and/or its Affiliates only within the respective
Establishment in which PsycApps has agreed to provide such Service;

2.3.2 Client shall remain liable for the acts and omissions of all of its Affiliates as if the acts
omissions were acts and omissions of Client;

2.3.3 any loss or damage arising in connection with the Services incurred by such affiliate
shall be actionable by Client as if such loss and damage were incurred by Client, but shall not
be actionable by Client’s Aliate directly against PsycApps or any PsycApps Contractor;

2.3.4 such Affiliate shall be deemed to have agreed to comply with all covenants and
obligations on the part of Client herein, and agreed that PsycApps shall be entitled to all of
the rights and benefits granted herein, as if such Affiliate has been a signatory to the

2.3.5 Client shall be liable for any and all Fees and other charges, arising as a result of such
Affiliate’s use of the Services, including any consequent increases in transactions, user
numbers, set-up requirements, data records or Service provision.

2.4 Professional Services. Any work or services to be delivered by PsycApps will be
described in the Signed Quote. However, and for the avoidance of doubt, if for any reason
Client avails itself of work or services provided by PsycApps which are not specifically
identified in the Signed Quote, such work will be provided subject to the terms and
conditions of this Master Services Agreement, and at PsycApps then current price for such
additional work or services. The scope of services may be amended from time to time upon
mutual agreement via a new Signed Quote by the Parties. PsycApps shall assign employees
or subcontractors qualified to perform such professional services work, who shall exercise
due professional care and competence in the performance of such Services. With respect to
such professional Services, Client shall:

2.4.1 provide qualified personnel to work with PsycApps personnel in the execution of such

2.4.2 supply adequate resources and information as mutually agreed;

2.4.3 notify PsycApps in writing of any request for changes to the Signed Quote;

2.5 Client remains solely responsible for all decisions affecting its employees/users and for
using the Services in accordance with applicable laws, professional guidelines, and privacy


3.1 Term. The Agreement will become effective when the Quote is signed by Client and by
PsycApps (the “Effective Date”) and shall continue for the Initial Term and thereafter the
Agreement shall renew for successive periods as per the Initial Term (each a “Renewal
Term”) unless: (a) either Party notifies the other party of a change in the upcoming Renewal
Term, which shall renew for no less than twelve (12) months, or (b) either Party notifies the
other party of termination, in writing, at least three (3) months before the end of the Initial
Term or any Renewal Term, in which case this Agreement shall terminate upon the expiry of
the applicable Initial Term or Renewal Term; or © otherwise terminated earlier in
accordance with the terms hereof. The Service Term for each particular Service shall
commence on the Service Start Date and continue for the Service Term.
While PsycApps will use commercially reasonable endeavours to meet the anticipated
Service Start Date, the Parties acknowledge that implementation timelines have been
estimated in good faith and Client shall not be entitled to any compensation or relief for loss
resulting from a failure to meet such estimated time frames.

3.2 Termination. The Agreement (or at the option of the Party exercising the termination
right, only the affected Service Terms) may be terminated as follows:

3.2.1 immediately by PsycApps without further notice to Client (provided PsycApps
expressly refers to the threat of termination), if Client fails to pay any Fees when due, and
such failure continues for a period of fourteen (14) days after PsycApps provides Client with
written notice of such breach;

3.2.2 by either Party immediately if the other Party fails to materially perform, or is
otherwise in default of, any one or more of its material obligations under the Agreement
(except failure by Client to pay Fees, when the provisions of the preceding subsection shall
prevail), and (only where such failure or default is remediable) fails to remedy such failure
within thirty (30) days after receiving written notice of default from the non-defaulting Party;

3.2.3 immediately by either Party if the other Party is, or is deemed for the purposes of any
law to be,

unable to pay its debts as they fall due or insolvent, or any corporate action, legal
proceedings or other procedure or step is taken against such Party in relation to or with a
view to winding-up, dissolution, administration, reorganisation (in each case, whether out of
court or otherwise) in respect of such Party (or a Client Aliate receiving Services) or any of
its assets, or any analogous procedure or step is taken in any jurisdiction.


4.1 Fees. Client will pay the Fees plus all applicable Taxes, in the amounts and in accordance
with the payment terms and processes set forth in the Quote and Master Services
agreement. All invoices from PsycApps shall be paid by Client within thirty (30) calendar
days of the Client’s receipt of the relevant invoice. Any Taxes imposed on any transactions
between Client and PsycApps contemplated under the Agreement shall be the subject of an
additional charge and shall be shown separately on any invoice or similar document together
with the required tax registration numbers, and paid by the relevant Party at the same time
as that Party pays the amount in respect of which such Taxes are payable. All Fees (and
applicable Taxes) for Services provided within a Territory are the sole responsibility of Client
and will be invoiced to, and payable by, the local Client entity located in such
Territory. However, in the event that Services are invoiced to a Client entity from a
PsycApps entity outside of the Territory in which the Client entity receiving such Services is
located, the Client entity shall remit payment to the PsycApps entity issuing the invoice and
shall be solely responsible to self-assess for all Taxes relating to such Services
to the extent such Taxes are not paid to PsycApps. In addition, neither Party shall exercise
the right of set-off against any Fees.

4.1.1 All fees relating to subscriptions and services are non-refundable.

4.2 Expenses. PsycApps reserves the right to require the Client, in addition to all Fees, to
reimburse PsycApps for all reasonable expenses (in accordance with PsycApps’ then current
expense policy) incurred in connection with the implementation and provision of the
Services, including travel, accommodation and meals.

4.3 Late Fees. PsycApps may charge a late payment fee in the amount of 1% per month for
late payments made by Client. Client agrees to pay late payment fees including all costs of
collection (including reasonable legal fees and expenses). If Client fails to comply with any of

the terms of payment in the Agreement for more than seven (7) Business Days after receipt
of a written demand for payment (unless subject to a good faith dispute that the Client has
provided notice in writing to PsycApps of), PsycApps may, in addition to any other right
available to it, suspend performance of all or any part of its Services.

4.4 Currency. All Fees are payable in the currency stated in the relevant Quote and shall be
remitted to PsycApps in that currency. If remitted in another currency and/or from outside
the Territory, sufficient funds must be remitted such that the net sum received by PsycApps
in the requisite currency after foreign exchange and other bank charges is that stated on the
relevant invoice. PsycApps will be entitled to invoice the Client for any shortfall.


5.1 Non-Disclosure. Neither Party shall disclose Confidential Information of the other Party
except as permitted in accordance with the terms of the Agreement. The receiving Party
shall use the same degree of care as it uses to protect its own Confidential Information of
like nature, but no less than a reasonable degree of care, to maintain in confidence the
Confidential Information of the disclosing Party. The foregoing obligations shall not apply to
any information that (i) is at the time of disclosure, or thereafter becomes, part of the public
domain through a source other than the receiving Party;
(ii) is subsequently learned from a third party that does not impose an obligation of
confidentiality on the receiving Party;
(iii) was known to the receiving Party at the time of disclosure;
(iv) was generated independently by the receiving Party; or
(v) is required or permitted to be disclosed by law.
PsycApps may transfer Client’s Confidential Information to a third party, the identity of
which will be provided on request, to the extent necessary for PsycApps to perform its
obligations under the Agreement.

5.2 Compliance. PsycApps and Client each hereby represent that they have taken
commercially reasonable steps to ensure that they will at all times be in compliance with
applicable laws relating to privacy and the collection, use and disclosure of Personal
Information relating to the Services.
PsycApps and Client each hereby represent that any Personal Information provided by it to
the Other Party under the Agreement has been and shall be collected, transferred,

disclosed, and/or processed in compliance with such privacy laws (including obtaining the
proper consent where applicable). In addition, each Party agrees to provide reasonable
cooperation to the other in the instance that the other Party is subject to an inquiry by a
regulatory authority, the scope of which includes operations or information within the
assisting Party’s control.

5.3 Use and Retention. PsycApps acknowledges that it is receiving Personal Information in
connection with the performance of Services it provides under the Agreement and, where it
does so, it will process such Personal Information as a data controller and any such
processing will be carried out in accordance with the Privacy Policy and all applicable law.

5.4 Personal Information. Client acknowledges and agrees that PsycApps may transfer or
disclose such Personal Information to its employees or other representatives and PsycApps
Contractors, provided that such transfer or disclosure is limited to those parties who
PsycApps reasonably requires to access such information for the Purpose, provided that
such parties have confidentiality obligations with respect to the Personal Information at least
as protective of the obligations contained herein,
whether by contract or operation of law.

5.5 Injunctive Relief. Without prejudice to any other rights or remedies that each Party may
have, each Party acknowledges and agrees that damages alone would not be an adequate
remedy for any breach of the terms of the Agreement by the other Party. Accordingly, each
Party shall be entitled to the remedies of injunctions, specific performance or other
equitable relief for any threatened or actual breach of the Agreement.


6.1 Ownership of Intellectual Property. Each Party shall remain the owner of all Intellectual
Property it owns prior to the Effective Date and that which it creates in the performance of
its obligations
under the Agreement. PsycApps is and shall remain the sole and exclusive owner of all
PsycApps Intellectual Property and any and all components thereof, whether owned on the
Effective Date or acquired thereafter, and Client is and shall remain the sole and exclusive
owner of Client Data and any and all components thereof. Client acknowledges and agrees
that Client does not acquire any ownership of, or other rights in relation to, any such
Intellectual Property rights by virtue of receiving the Services or by using the Website or the

App. Forthwith upon the expiration or termination of the Agreement or the Service Terms,
as the case may be, each Party shall forthwith return to the other Party, all such property in
its possession or control relating to Agreement or terminated Service Terms, as the case
may be.

6.2 Right of Use. PsycApps hereby grants to Client, starting on the Effective Date and
continuing for so long as required for a Service, the right to access and use the Software and
such other PsycApps Property as may be required for Client to receive and use the Services
internally within the Establishment as reflected on the Signed Quote, subject to and in
accordance with the following terms:

6.2.1 The Software and PsycApps Property is provided solely for the purpose of enabling
Client to receive and use the Services, and without limitation, Client shall not use it in any
manner that would be illegal, offensive or damaging to PsycApps or any third party;

6.2.2 Client shall use all reasonable endeavours to prevent unauthorised access to, or use of,
the Services, as well as notify PsycApps promptly of any such unauthorised access or use;

6.2.3 Client shall not modify, merge, copy, disseminate, display, disassemble, reverse
engineer, tamper with, or otherwise attempt to decrypt or derive the source code, any
trade secrets or any proprietary information or create any applications or any derivative
works of the Software or PsycApps Property; and

6.2.4 Feedback. Clients may from time to time provide suggestions, comments, or other
feedback with respect to the Service (“Feedback”). For the avoidance of doubt, Feedback
will only refer to suggestions, comments or other feedback provided to PsycApps specifically
regarding the Service and will not include User Information or Customer Data. PsycApps
may want to incorporate Feedback into its Service and this clause provides PsycApps with
the necessary licence to do so. Client hereby grants to PsycApps and PsycApps’s assigns a
royalty-free, worldwide, perpetual, irrevocable, fully transferable and sublicensable right and
licence, if any, to use, disclose, reproduce, modify, create derivative works from, distribute,
display, and otherwise distribute and exploit any Feedback as PsycApps sees fit, entirely
without obligation or restriction of any kind, except that PsycApps will not identify
Customer as the provider of such Feedback.

6.3 Indemnity for Infringement. PsycApps will indemnify and hold Client harmless from and
against any and all claims alleging that the Services and any Intellectual Property furnished by
PsycApps violate any third party’s patent, trade secret or copyright, except to the extent
that such claims arise from Client’s modification of the Services or Intellectual Property or
from Client’s use of such Services in excess of the provisions set out in this Section 6.
However, PsycApps’ liability hereunder shall be conditional upon Client providing PsycApps
with timely written notice of any such claim or threat thereof, and the full and exclusive
authority for, and information for and assistance with, the defence and settlement thereof. If
such claim has occurred, or in PsycApps’ opinion is likely to occur, Client agrees to permit
PsycApps, at its option and expense, either to procure for Client the right to continue using
the Intellectual Property, or replace or modify the same so that it becomes
non-infringing. If neither of the foregoing alternatives is reasonably available, PsycApps may
immediately terminate the Agreement in its entirety.


7.1 Record Retention. Except as otherwise expressly provided for in the Agreement, will
not be responsible for storing copies of Client’s records or Client Data when PsycApps no
longer requires such information to provide Services to Client, and Client shall be
responsible for retaining its own business records and Client Data. Client will reimburse
PsycApps for the reasonable out of pocket costs of producing any information in PsycApps’
possession or control relating to Client’s business or employees that PsycApps produces in
response to a Client request or court order. Unless otherwise required by law, upon
termination of the Agreement or any of the Services, PsycApps may dispose of
Client’s records and data in accordance with PsycApps’ data retention policy. Client shall
utilise the reporting tools (where applicable) supplied under this Agreement, to extract
Client Data required during this Agreement and/or upon expiration or termination of this
Agreement; where Client requests PsycApps provide such data, this activity will be


8.1 PsycApps’ Representations and Warranties. PsycApps represents and warrants to Client
as follows:

8.1.1 it has all the requisite authority to enter into the Agreement and is lawfully entitled to
supply the Services to Client in the manner contemplated herein;

8.1.2 it will use all reasonable skill and care in accordance with industry practice in the
course of performing the Agreement; and

8.1.3 it will comply with all laws and regulations applicable to it relating to the provision of
the Services in the Territory.

8.2 Client’s Representations and Warranties. Client represents and warrants to PsycApps as

8.2.1 it has all the requisite authority and is lawfully entitled to enter into the Agreement;

8.2.2 it will comply with its obligations as set out in the Agreement, including any associated
Service Terms and will provide all reasonable cooperation to PsycApps in the performance
of the Agreement.

8.3 Exclusions. The express and limited representations and warranties provided in the
Agreement comprise all of the representations and warranties made with respect to the
Services, products, Intellectual Property and other items provided, furnished, licensed,
leased or otherwise made available or performed to Client by PsycApps pursuant to or in
relation to the Agreement. Any further or other warranties or conditions, whether express
or implied, are expressly excluded to the extent permitted by law. Without limiting the
foregoing, PsycApps does not warrant that, to the extent the Services require computer
software or Services delivered using computer software, the provision of those Services will
be entirely error free or will run uninterrupted.


9.1 Limitation of Liability. To the maximum extent permitted by applicable law, Client agrees
that PsycApps’ maximum aggregate liability (including that of PsycApps’ Aliates and PsycApps
Contractors) to the Client, its Affiliates and other related parties (collectively in this Section
referred to as the “Aggrieved Parties”) for all past, present and future claims, demands,

actions, causes of actions, requests, lawsuits, judgments, damages, costs, expenses,
prejudices or losses (collectively in this Section referred to as the “Claims”) in relation to or
arising under the Agreement (whether for breach of contract, strict or statutory liability,
negligence or any other legal or equitable theory) shall be limited to the Aggrieved Parties’
actual direct damages and shall not, under any circumstances, exceed, in the aggregate, for
all Claims, the greater of: (i) the total amount paid by the Client (and any Affiliates) for the
defective Services causing the damages during the 12 months immediately preceding the
loss; or (ii) £35,000. However, the above limitation of liability shall not apply to Claims
relating to the following:

9.1.1 death or personal injury resulting from PsycApps’ negligence;

9.1.2 PsycApps’ fraud or statements made fraudulently;

9.1.3 any Claim for indemnity by the Client under Section 6.3 (IP Infringement); and

9.1.4 any acts or omissions for which the governing law prohibits the exclusion or limitation
of liability.

9.2 Damages Disclaimer. To the maximum extent permitted by applicable law, and
notwithstanding anything to the contrary contained in the Agreement, neither Party shall be
liable for any indirect, consequential (including damages for business interruption or loss of
business information or data), or special damages, claims by third parties, or damages for
loss of profits, goodwill, anticipated savings or revenues, arising in relation to or under the
Agreement, even if advised of the possibility of such damages or if the possibility of such
damages was reasonably foreseeable.


10.1 Changes to Legislation. In the event of a change to any applicable law or regulation
affecting the Services, or any reasonably unforeseen change materially affecting the cost of
providing the Services, PsycApps may make changes to the Agreement with thirty (30) days’
prior written notice to Client. If, upon notification of the change, Client elects not to
continue the Services, then notwithstanding anything to the contrary in the Agreement,

Client may terminate the Agreement upon thirty (30) days’ prior written notice without
penalty or cancellation fees.

10.2 Changes to Service. Client acknowledges and agrees that in order to maintain flexibility
in the business, PsycApps reserves the right to make changes to the Services or the manner
in which they are delivered, at any time and from time to time, as PsycApps considers
reasonable and/or necessary (including changes to improve such Services and/or necessary
to reflect (legislative changes), provided that such change does not materially adversely
impact the Services being delivered to Client.

10.2.1 Any changes or updates resulting from the changes described above to the Master
Services Agreement will be indicated at the top of the page with the date that the relevant
terms were last revised. The Customer’s continued use of our Websites and/or Services
after any such changes have been made, constitutes the Customer’s acceptance of the new
Master Services Agreement.


11.1 All notices to the Parties shall be in writing and shall be sent to Client at the address
set forth on the Order Form, and to PsycApps to the attention and address of Client’s
account representative (if any) or to the local PsycApps service centre or to such other
address or fax number as either Party may hereafter specify by written notice to the other
Party. Each such notice, request or communication shall be effective upon receipt, provided
that if the day of receipt is not a Business Day, then the notice shall be deemed to have been
received on the next succeeding Business Day.


12.1 Neither Party nor their respective Aliates (nor PsycApps Contractor) shall be held
liable or responsible to the other Party nor be deemed to have defaulted under or breached
the Agreement for failure or delay in fulfilling or performing any term of the Agreement
(except for the failure to pay money) when such failure or delay is caused by or results from
causes beyond the reasonable control of the affected Party.


13.1 The Agreement and the Parties’ rights and obligations shall be governed by English law,
and the parties submit to the exclusive jurisdiction of the English courts.

13.2 PsycApps may assign its rights and obligations under the Agreement without the
consent of Client provided that it gives prior written notice to Client. Client shall not assign,
sub-contract, transfer, mortgage, charge, declare a trust of or deal in any other manner with
any or all of its rights under this Agreement, in whole or in part, without PsycApp’s prior
written consent (such consent not to be unreasonably withheld or delayed). The Agreement
shall enure to the benefit of and be binding upon the Parties hereto and their respective
successors and permitted assigns. Upon request of the non-assigning Party, any permitted
assignee shall execute an agreement in writing with the other Party hereto assuming all
obligations of its assignee under the Agreement.

13.3 During the Service Term and for one year thereafter, Client shall not intentionally
solicit the services of any PsycApps employees who were involved in the performance of
such Services, except that Client shall not be precluded from hiring any such employee who:
(i) initiates discussions regarding such employment without any direct or indirect solicitation
by Client; or (ii) responds to any public advertisement placed by Client.

13.4 In the case of any conflict between this Master Services Agreement and the terms
applicable to only one or more particular Service(s) as set forth in the Signed Quote, the
terms of the Signed Quote shall govern, but only with respect to the particular Services
and/or Establishment to which the Signed Quote relates.

13.5 No delay by either Party at any time, to enforce any of the provisions of the
Agreement, or any right with respect thereto, shall be construed as a waiver of such
provision or right, nor shall it prejudice or restrict the rights of that Party. A waiver of its
rights shall not operate as a waiver of any subsequent breach. No right, power or remedy
conferred upon or reserved for either Party is exclusive of any other right, power or
remedy available to that Party and the rights, powers and remedies shall be cumulative.

13.6 Any provision of the Agreement which is unenforceable in any jurisdiction shall, as to
such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without

invalidating the remaining provisions and any such prohibition or unenforceability in any
jurisdiction shall not invalidate or render unenforceable such provision in any other

13.7 Headings in the Agreement are for ease of reference only and will not affect its

13.8 The Agreement constitutes the entire agreement between the Parties with respect to
the subject matter hereof, and supersedes all prior or contemporaneous agreements and
understandings regarding the subject matter hereof, whether written or verbal. Any
amendment to the Agreement must be in writing and signed by authorised representatives
of both Parties.

13.9 No term of the Agreement is enforceable under the Contracts (Right of Third Parties)
Act 1999 by a person who is not a party to the Agreement.

13.10 Publicity. Provided that the Customer gives its prior consent, PsycApps may identify
the Customer and use and display the Customer’s name, logo, trademarks, or service marks
on PsycApps’s website and in PsycApps’s marketing materials, including without limitation
press releases, announcing the Customer, why the Customer chose PsycApps, and how the
Customer will use PsycApps. Customers will be given the opportunity to provide input and
feedback on the press release, as well as quotes, prior to distribution. Customers will
consider participating in a case study, webinar, and other joint marketing activities within 12
months of deployment.